Shipping policy

Order Processing

Orders are processed within 1–3 business days after payment is confirmed.
Orders are not processed on Sundays or public holidays.
During high-demand periods, processing times may be slightly longer.

Shipping Time

Estimated delivery times:

Metro Cities: 3–7 business days
Other Locations Across India: 5–10 business days

Delivery times are estimates and may vary depending on your location, courier services, weather conditions, or other unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

We may offer free shipping on selected products or promotional campaigns.

Order Tracking

Once your order has been shipped, you will receive a confirmation email or SMS with your tracking details, allowing you to monitor your shipment.

Delayed Deliveries

While we strive to deliver every order on time, delays may occasionally occur due to courier issues, weather conditions, or other factors beyond our control.

If your order is significantly delayed, please contact our support team.

Incorrect Address

Please ensure that your shipping address is accurate before placing your order.

Panthra is not responsible for delays or delivery issues caused by incorrect or incomplete addresses provided by customers.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact us within 48 hours of the expected delivery date. We will work with the courier partner to resolve the issue as quickly as possible.